Support Portal
Support Information:

Please Note: SubC Imaging Closed for Canada Day - July 1, 2025

Create a Support Ticket using this SubC Support Portal UI.
Alternatively, Email support@subcimaging.com or call us on our Regular Support Line +1-709-702-0392

Regular Support Hours: Monday - Friday 9:00 AM to 5:00 PM Newfoundland Time Zone
*Excluding Holidays

Extended Support Hours: Monday - Friday 5:00 PM - 9:00 AM plus 24/7 on Weekends & Holidays.
If your support request is urgent & if your SLA includes Extended Support, please call the SubC Extended Support Phone Number provided &/or Email: extended@subcimaging.com
*Contact sales@subcimaging.com if you wish to add Extended Support to your SubC Support SLA.

  1. Support Portal
  2. SubC Customer Service Desk

SubC Customer Service Desk

Welcome!

Please make your request to the SubC Support Team using the options provided. Also please remember to include your SubC Product Name & Version &/or Hardware Serial Number.

We'll also suggest articles to view based on your question entered in the Summary field.

Visit SubC Client Help Center for Product User Manuals and helpful FAQs and Troubleshooting articles: https://support.subcimaging.com/

Alternatively, email support@subcimaging.com to create a ticket, or for urgent issues, call us at +1-709-702-0392.

  • Aquorea LED

    Request SubC Aquorea LED support

  • Audio Rooms

    Request SubC Audio Rooms support

  • Blackbox

    Request SubC Blackbox Support

  • Data Routing

    Request SubC Data Routing support

  • DVR+O

    Request SubC DVR+O support

  • Inspector

    Request SubC Inspector support

  • MantaRay Lasers

    Request SubC MantaRay Lasers support

  • Rayfin Cameras & RCS Software

    Request Rayfin / RCS support

  • Rayfin SCI

    Request SubC Rayfin SCI support

  • Stream Support

    Request SubC Stream DT or Streaming Web App support

  • Tow/Drop Camera Systems

    Request Tow/Drop Camera support

  • Software Support

    Request SubC Software Support

  • Hardware Support

    Contact SubC Hardware Support Team

  • Sales Inquiry

    SubC Support will direct your request to Sales Team. You can also contact Sales via email sales@subcimaging.com

  • Phone Support

    Phone-in support ticket logging

  • Other

    If you are not sure which SubC Support option to choose, please use this "Other Support" category to let us know how we can help you.

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